Frequently Asked Questions

We have an Availability Calendar on our website, but ongoing enquiries may not yet appear. Using our Reservations page to submit your enquiry lets us check your preferred dates and confirm pricing for your group.

Our villa accommodates up to 12 guests across 6 bedrooms very comfortably — the maximum for all-adult groups. We've set an overall capacity of 14, including infants. Use our Reservations page to tell us your group details and we'll confirm.

Please see our Rates page for the cost of additional guests and the spare 7th bedroom.

We collect you from Phuket International Airport (or any Phuket hotel). One minivan round-trip is included in the rental fee. For groups over 12 or with split arrival times, extra minivans are available at ฿1,200 each way.

You're welcome to arrive any time after 3:00pm. Earlier arrival may be possible with sufficient notice, but 12:00pm is the absolute earliest we can offer without an additional night's charge.

Please depart by 12:00pm. A late departure up to 3:00pm may be possible with prior notice and is at our Villa Manager's discretion.

Sorry, no — we can offer an early arrival or a late departure, but not both. This must be arranged before arrival.

Yes, so long as they're not arriving before the agreed arrival time.

We have a very detailed Arrivals page for guests approaching their arrival date. Our Reservations team will hand over to our Villa Manager 2–4 weeks before arrival.

Yes, our Villa Manager can store your luggage while you explore locally. Please note there's no general villa access before check-in or after check-out — spare toilets are available, but not showers or dressing rooms.

Yes, we have 3 sets of spare bedding. Costs are listed on our Rates page. Spare bedding must be placed within an existing bedroom, not in the lounge or other communal areas, without prior consent.

Yes — we have a 7th bedroom. It is air-conditioned with en-suite, and accommodates 1 couple or 2 singles. Pricing is on our Rates page.

Yes, all bedrooms are air-conditioned.

Yes, all bedrooms have a coded room safe.

Yes, there are usually 3 baby cots available. They are basic and easy to move from room to room.

It's not our staff's formal role to look after your children, but all of the staff enjoy being around children. Ask our Villa Manager if any staff are available for evenings out — reward them directly for any extra service.

The minivan does not typically include baby seats. You can bring your own, or our Villa Manager keeps some available to rent. See baby seats photos.

Some — previous guests often leave them behind and we keep items in good condition. There are also many local shops selling pool inflatables. Ask our Villa Manager to help you find what you need.

We've answered this in detail on our Food page.

No — but breakfast chefs are included. Set breakfasts are organised with our Villa Manager; special requests are billed at the end of your stay. See our Food page for details.

Our chefs prepare 2 meals per day. We typically cook either lunch or evening dinner (not both), depending on your schedule. If you need 3 meals a day, speak to our Villa Manager at the villa. Breakfasts begin at 8:00am. See our Food page.

Our chefs and Villa Manager collect and purchase everything you need — groceries, snacks, soft drinks, beers, wines and spirits. Just let staff know what you need and it will be picked up on the next trip.

Yes. The Wine List PDF is kept on our Food page.

We recommend budgeting ฿750–฿1,250 per person per day for a 3-meal day. See our Food page for example breakdowns.

Yes. Please tell us about any allergies during your pre-arrival conversations so we can inform our chefs.

A 12% charge is added to the grocery/food bill at the end of your stay (for à la carte). An additional chef service fee applies for groups of more than 8 people. Both are detailed on our Rates and Food pages.

Generally 7:00am to 10:00pm, with a 2-hour rest break between 2:00pm and 4:00pm.

Absolutely. Our Villa Manager has every attraction available in Phuket, often with discounts. Options are available at the villa but not listed on our website.

Yes. Our Villa Manager will arrange available massage staff to come to the villa at your preferred time. Costs vary — ask our Villa Manager.

Yes. We have a good internet connection. WiFi is accessible throughout — lounge (best signal), pool area, outdoor dining, and all bedrooms.

No — we've replaced the old landline with Fibre Internet. If you need help with a mobile SIM card, our Villa Manager can advise.

The villa is split across several levels with lightly inclined concrete steps. Elderly guests who can walk with assistance are usually fine. Fully wheelchair-bound guests may encounter difficulties. Contact us to see photos of the steps.

Our Villa Manager speaks excellent English and is your main point of contact. You don't need Thai in our villa, though knowing 'thank you' in the local language is always appreciated!

Our Villa Manager will brief you on arrival. Key rules: no loud music after 1:00am; non-resident guests require prior consent from our Villa Manager; non-resident guests incur charges and must provide ID (Passport/Thai ID). Our Villa Manager always has the final say.

Please see our Location page. It has everything you need to find us. Agents or individuals wishing to view the property must make arrangements via our Reservations team in advance.

Our Villa Manager's phone number is provided to confirmed guests approximately 2 weeks before arrival. We don't provide a phone number for reservations or general enquiries — please use our Reservations form.